As a wholesale plant nursery located in Zeeland, MI, Walters Gardens manages employees working in their main office, moving between several shift locations, and working from home. When they began working with Advanced Time, they wanted to shift away from manual time cards and needed a digital solution to accommodate all their employees, which we helped them achieve.
Reevaluating Company Priorities
After 18 years working with Advanced Time, they decided to cut organizational costs by switching to a lower-cost time & attendance customer service provider. The team at Walters Gardens realized within a few months of working with the new service provider that they weren’t getting the level of customer service they were promised and they needed to find a better solution.
A Return to Responsive Service
The Walters Gardens team decided to cancel service with their lower-cost provider, spending a few months researching other viable options for their business. At the end of their search, they determined that returning to Advanced Time was the best fit for them. According to their team, through their history with the company they knew that Advanced Time offered high quality, highly responsive service for a competitive price. Needless to say, the Advanced Time team was ecstatic to welcome them back!
A Beneficial Ongoing Partnership
The Walters Gardens team continues partnering with Advanced Time for their incredible service. The lack of support from other workforce management companies left them dissatisfied, both with the difficulty reaching support staff and the caliber of support received. As Advanced Time clients they can easily contact a knowledgeable support team member for assistance, quickly receiving satisfactory answers to their questions.
With the service offerings and the capabilities of Attendance on Demand™, Walters Gardens continues to use their flexible time and attendance system to effectively manage their diverse, evolving workforce needs.